🧩 Problem Solving & Decision Making

Mon Coach Pro — English Skills Lesson

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Problem Solving & Decision Making

Dans cette leçon, tu vas lire un texte professionnel, écouter un dialogue, puis écrire ta propre solution à un problème. Prêt(e) à réfléchir comme un vrai décideur ? Let's go !

Étape 1/5Objectifs

🎯 OBJECTIF DU JOUR

À la fin de cette leçon, tu seras capable de :

  • identifier un problème dans un contexte professionnel
  • proposer des solutions efficaces
  • participer à une prise de décision en équipe
  • justifier tes idées avec des arguments
  • utiliser le vocabulaire de la résolution de problèmes
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Coach Assoa : ZERO PANIC ! Chaque problème a une solution. Ta mission aujourd'hui : penser comme un manager qui trouve des solutions, pas comme quelqu'un qui subit le problème. Let's solve it together!
Étape 2/5Reading
📖 READING COMPREHENSION

A Problem at N'SIYO Distribution

Adjoua is the sales manager at N'SIYO Distribution, a small company in Bouaké. Last month, the company faced a serious problem: sales dropped by 20%. Adjoua decided to identify the root cause of the situation before taking any action.

After talking to customers, she discovered that most complaints were about late deliveries. Many clients in Yopougon and Cocody said their orders arrived three or four days late. Adjoua organized a meeting with her team to brainstorm possible solutions.

During the meeting, Konan suggested hiring a second delivery driver with a motorbike. Fatou proposed working with a local gbaka transport service instead, because it would be cheaper. The team had to weigh the pros and cons of each option before making a final decision.

Finally, they agreed to test both solutions for one month and evaluate the results together. Adjoua reminded her team: "A good decision is not a fast decision — it's a decision everyone understands and supports."

💡 Vocabulaire clé : to face a problem (faire face à un problème) · root cause (cause principale) · to brainstorm (réfléchir en groupe) · pros and cons (avantages et inconvénients) · to make a decision (prendre une décision) · to evaluate (évaluer)
Étape 3/5Listening
🎧 LISTENING COMPREHENSION
Écoute le dialogue entre un manager et Kouamé (3 écoutes maximum). Aucune transcription n'est visible pendant l'écoute.
Écoutes restantes : 3
Script :
Manager: "Kouamé, we have a problem. Our clients are complaining about late deliveries."
Kouamé: "I think the root cause is our old delivery van. It breaks down too often."
Manager: "What do you suggest we do?"
Kouamé: "We could rent a second van, or we could partner with a local transport service."
Manager: "Let's compare the costs of both options first."
Kouamé: "Good idea. I will prepare a report by Friday, and then we can make a decision together."
Étape 4/5Writing
✍️ WRITING TASK
Sujet : Imagine that your company has a problem: many customers are unhappy because your products often arrive late. Write a short paragraph (60–90 words) in which you:
1) identify the problem clearly,
2) propose two possible solutions,
3) explain which solution you would choose and why.

Useful language: "The problem is...", "One possible solution is...", "Another option would be...", "I would choose... because...", "In my opinion...".
0 mots

✅ Auto-évaluation — coche quand c'est fait :

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Coach Assoa : Ne cherche pas la perfection, cherche la clarté ! Un bon décideur explique son choix simplement. Take your time, tu peux le faire !
Étape 5/5Vocabulary Quiz
🏆 VOCABULARY CHECK
0 / 0

Bravo !

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